At Artisan Handloom, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Return Policy

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Sale items, custom orders, and gift cards are non-returnable.

Return Process:

1. Initiate a Return: Contact our customer service team at returns@artisanhandloom.com with your order number and reason for return.
2. Receive a Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to send your item(s) back.
3. Ship the Item: Package the item securely and include the return authorization number. Ship the item using a trackable shipping method to the address provided in the return authorization email.
4. Processing Your Return: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 7-10 business days to the original method of payment.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Exchange Policy

Eligibility for Exchanges:

• Items must be exchanged within 30 days of the delivery date.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Sale items, custom orders, and gift cards are non-exchangeable.

Exchange Process:

1. Initiate an Exchange: Contact our customer service team at exchanges@artisanhandloom.com with your order number, reason for exchange, and the item you wish to exchange for.
2. Receive an Exchange Authorization: Once your exchange is approved, you will receive an exchange authorization number and instructions on how to send your item(s) back.
3. Ship the Item: Package the item securely and include the exchange authorization number. Ship the item using a trackable shipping method to the address provided in the exchange authorization email.
4. Processing Your Exchange: Once we receive your returned item, we will inspect it and process the exchange. The new item will be shipped to you within 5-7 business days.

Exchange Shipping Costs:

• Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
• We will cover the shipping costs for sending the new item to you.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@artisanhandloom.com. We will arrange for a replacement or refund and cover all associated shipping costs.

Contact Us

For any questions or concerns regarding returns and exchanges, please contact us at support@artisanhandloom.com or call us at 1-800-123-4567. Our customer service team is available Monday to Friday, 9 AM to 6 PM (EST).

Thank you for shopping at ArtisanHandloom.com! We appreciate your support of our artisan-crafted products.