At Artisan Handloom, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure you have a hassle-free shopping experience.

Refund Policy

Eligibility for Refunds:

• Items must be returned within 7 days of the delivery date.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Sale items, custom orders, and gift cards are non-refundable.

Refund Process:

1. Initiate a Return: Contact our customer service team at contact@artisanhandloom.com with your order number and reason for return.
2. Receive a Return Authorization: Once your return is approved, you will receive a return instructions on how to send your item(s) back.
3. Ship the Item: Package the item securely and ship the item using a trackable shipping method to the address provided in the return authorization email within 7 working days.
4. Processing Your Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed within 7-10 business days to the original method of payment.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Non-Refundable Items:

• Sale items
• Custom orders
• Gift cards

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at contact@artisanhandloom.com. We will arrange for a replacement or refund and cover all associated shipping costs.

Refund Timelines

• Refunds are processed within 7-10 business days after we receive and inspect your returned item.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Contact Us

For any questions or concerns regarding refunds, please contact us at contact@artisanhandloom.com.

Thank you for shopping at ArtisanHandloom.com! We appreciate your support of our artisan-crafted products.